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Security & RBAC

Enterprise-grade role-based access control that lets you define exactly what each user can see and do within the system. Create custom roles for front desk agents, housekeeping supervisors, revenue managers, accountants, and general managers — each with granular permissions down to the individual action level. Combined with strong authentication and session management, RBAC ensures your data stays secure.

Pre-built roles for common hotel positions — front desk agent, housekeeping, FOM, revenue manager, accountant, GM, owner

Granular permission matrix — control access to each module, screen, and action (view, create, edit, delete, approve)

Custom role creation with permission inheritance — create a "Senior Front Desk" role that extends the base agent role

Property-level role assignment for chains — a user can be a manager at Property A and view-only at Property B

Secure authentication with password policy enforcement, session timeout, and optional two-factor authentication (2FA)

IP allowlisting for sensitive roles — restrict finance module access to office network IP ranges only

Data masking — mask guest Aadhaar numbers, credit card details, and PAN in the UI for non-authorised roles

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Audit Log

A tamper-proof audit log that records every significant action taken in the system — who did what, when, and from which IP address. Audit logs are essential for financial compliance, fraud detection, and staff accountability. The log is append-only and cannot be modified or deleted, even by admin users, ensuring its integrity for external audits.

Comprehensive event logging — reservation changes, folio adjustments, rate modifications, GL postings, and user management actions

Before-and-after snapshots for data changes — see the old rate, new rate, who changed it, and why

Filterable log viewer with search by user, action type, module, date range, and affected record

Tamper-proof append-only storage — audit log entries cannot be edited or deleted, even by system administrators

Sensitive action highlighting — rate overrides, folio rebates, manual GL entries, and permission changes are flagged

Export audit logs as CSV or PDF for submission to internal auditors, statutory auditors, or GST officers

Retention policy — audit logs are retained for the statutory minimum of 8 years (configurable up to unlimited)

Real-time alerts for critical actions — email notification to GM when large rebates, write-offs, or permission escalations occur

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Multi-Property Management

A centralised dashboard for hotel chains and management companies that operate multiple properties. Switch between properties instantly, view consolidated KPIs, and manage cross-property operations from a single login. Each property maintains its own data, chart of accounts, and configuration, while ownership gets a bird's-eye view across the entire portfolio.

Single login with property switcher — jump between properties without logging out and back in

Consolidated dashboard showing occupancy, revenue, ADR, and RevPAR across all properties on one screen

Cross-property guest recognition — a guest who stayed at Property A is flagged as a repeat when they book Property B

Centralised rate management — push a corporate rate plan to all properties in the chain from the head office

Consolidated financial reporting — combined P&L, balance sheet, and AR ageing across all properties

Zone and region grouping — organise properties by city, state, or custom zone for regional management views

Property-level configuration independence — each property has its own room types, tax setup, and operational rules

Cross-property transfer — transfer a guest reservation from one property to another within the chain with folio continuity

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Dark Mode

A carefully designed dark theme that reduces eye strain during night shifts and low-light conditions. Night auditors, security staff, and late-evening front desk agents spend hours staring at the screen — dark mode makes those shifts significantly more comfortable. The theme is applied system-wide across every module, report, and dialog.

System-wide dark theme covering every module, modal, report viewer, and settings screen

One-click toggle between light and dark mode from the top navigation bar or keyboard shortcut

Automatic scheduling — switch to dark mode at sunset and back to light at sunrise based on property timezone

Consistent colour contrast ratios meeting WCAG 2.1 AA accessibility standards for readability

Chart and graph colour palette optimised for dark backgrounds — no washed-out or illegible data visualisations

Per-user preference persistence — each staff member keeps their preferred theme across sessions and devices

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Global Search

A fast, unified search that lets you find anything in Stayntra — guests, reservations, folios, rooms, invoices, vendors — from a single search bar. Type a guest name, confirmation number, room number, or invoice number and get instant results grouped by category. Global search saves your front desk team from navigating through multiple screens to locate information during a busy check-in rush.

Unified search bar accessible from any screen via the top navigation or Ctrl+K / Cmd+K keyboard shortcut

Instant results as you type with fuzzy matching — "Raj" finds Rajesh, Rajendra, and Neeraj

Results grouped by category — Guests, Reservations, Folios, Rooms, Invoices, Vendors — with quick-jump links

Search by confirmation number, folio number, phone number, email, company name, or OTA booking reference

Recent search history and frequently accessed records for quick repeat lookups

Advanced filters within search results — narrow by date range, status, or department after the initial search

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Keyboard Shortcuts

A comprehensive set of keyboard shortcuts designed for power users and busy front desk staff who need to navigate the system without reaching for the mouse. Common actions like creating a new reservation, opening check-in, switching modules, and running reports are all accessible via key combinations. A discoverable shortcut overlay helps new users learn the shortcuts progressively.

Module navigation shortcuts — Alt+1 for Front Desk, Alt+2 for Reservations, Alt+3 for StayView, and so on

Action shortcuts — Ctrl+N for new reservation, Ctrl+I for check-in, Ctrl+O for check-out from any screen

Shortcut discovery overlay — press "?" from any screen to see all available shortcuts in context

Customisable key bindings — remap shortcuts to match your team's muscle memory from a previous PMS

Focus management — Tab and arrow keys navigate through forms, tables, and lists without mouse interaction

Bulk action shortcuts in list views — select multiple reservations and perform batch operations via keyboard

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REST API

A well-documented RESTful API that lets you integrate Stayntra with your existing technology stack — door lock systems, PBX telephone billing, guest Wi-Fi portals, CRM platforms, and custom mobile apps. The API uses standard JSON over HTTPS with API key authentication and rate limiting. Available on the Enterprise plan for properties that need custom integrations.

RESTful JSON API covering reservations, guests, rooms, folios, rates, and inventory endpoints

API key authentication with per-key permission scoping — create read-only keys for analytics and read-write keys for integrations

Webhook support — receive real-time HTTP callbacks on reservation creation, check-in, check-out, and payment events

Rate limiting with configurable quotas per API key to protect system stability during peak operations

Comprehensive API documentation with request/response examples, error codes, and Postman collection

Sandbox environment for development and testing without affecting production data

Integration recipes for common use cases — door lock sync, PBX call billing, guest Wi-Fi authentication, and Tally export

Versioned API with backward compatibility guarantees — breaking changes only in major version bumps with 12-month deprecation notice

Security, multi-property, and developer-friendly infrastructure